Dark light sensor test error (CS11A, CS11B, CS4) during initializing.

1. Check if each sensor is mounted.
2. If error occurs when checking CS11A cable operation, replace a sensor.
3. If error occurs when checking CS11B cable operation, replace a sensor.
4. If error occurs when checking CS4 cable operation, replace a sensor.

Error of being removed 2nd cassette before separate rejection

Error of being removed 2nd cassette before separate rejection

1. Set cassette #2 correctly
2. Check the catcher inside cassette #2 guide

No Savings Account

DEV_PIN

Unable to load a cassette.

Removed and replace cassette Check the micro-switch located on the inside left wall of the dispenser.

Low cash.

Replenish the cash-if using less than 75 bills, disable the ÒLow Cash WarningÓ in the Transaction Setup Menu.

Reject Bin full.

Empty the Reject Bin-If the bin is empty, do a Day Total and then a Cassette Total-If than doesnÕt help, check AP, BIOS and CDU ROM versions.

Vault Door is open.

Close the vault door. Check door switch.

Cash Dispenser Unit data(country, cassette, shutter)setting error occurs during initialization.

1. Check Cash Dispenser Unit information.
2. check battery back-up SRAM.

Receipt paper jam

Remove any jammed paper from the printer.

TPH Headup Lever Open

Check Headup Lever.

Receipt printer feed plate open

Close the feed plate.

Out of receipt (Receipt paper empthy)

Replenish the receipt paper.

Receipt printer head overheated before printing

Check the printer head and change if necessary.

The feed lever of the recipt printer is open. It was detected that the feed lever was open before ther receipt printer started to operate.

Clear jammed notes or call your service personnel.

Note detected in stacker (shutter or presenter type)

Clear any notes from the stacker.

Receipt printer lever opened

1. Close the lever of print head completely

Receipt printer head overheated

1. Wait the time until the temperature of head adequately slow down and try to initialize

Receipt paper jam

1. Remove jammed paper between printer head and rollers

Receipt paper empty

1. Replenish receipt paper
2. Check the status of sensor and its connector

Receipt paper setting error

1. Check the status of setting paper
2. Check the status of sensor and its connector

Command is received while doing self-test

1. After terminating self-test and initialize receipt printer

No receipt paper

1. Replenish receipt paper in paper charger
2. Check the status of Near End sensor and its connector

Receipt paper cutting error

1. Check the Cutter module
2. Check if printer head lever is properly close

No sensing black mark (dark sensor)

1. Check the status of Black mark sensor
2. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark)

Sensor detects note in delivery path before CDU dispenses

Remove note from the CDU delivery path.

Receipt printer lever opened

1. Close the lever of print head completely

Receipt printer head overheated

1. Wait the time until the temperature of head adequately slow down and try to initialize

Receipt paper jam

1. Remove jammed paper between printer head and rollers

Receipt paper empty

1. Replenish receipt paper
2. Check the status of sensor and its connector

Receipt paper setting error

1. Check the status of setting paper
2. Check the status of sensor and its connector

Command is received while doing self-test

1. After terminating self-test and initialize receipt printer

No receipt paper

1. Replenish receipt paper in paper charger
2. Check the status of Near End sensor and its connector

Receipt paper cuttimg error

1. Check the Cutter module
2. Check if printer head lever is properly close

No sensing black mark (dark sensor)

1. Check the status of Black mark sensor
2. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark)

CS4 sensor detects note in delivery path befoe CDU dispenses

Remove note from the CDU delivery path.

Cash Dispenser(CDU) received the undefined command from AP software

1. Get the trace file and log files in D:\trace
2. Call your attendant

Notes are detected on tray(CS2 Sensor) before dispensing

1. Remove notes on CS2 sensor
2. Clean CS2

CS3 Dark detection during initializing or Dispense reserved operation

1. Remove the remaining notes or foreign objects on the gate
2. Check if the CS3 sensor bracket is bended.
3. Check if the CS3 sensor cable is disconnected4. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.

CS2 and CS3 Dark detection during initializing or dispense reserved operation

The same as #40011 and #40012 error handling

CS4A sensor detects note in delivery path before/after CDU dispenses

1. Remove note from the CDU delivery path.
2. Clean CS4A

CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses

1. Remove note from the CDU delivery path.
2. Clean CS2 and CS4A

CS3 and CS4A Dark detection during initializing or dispense reserved operation

The same as #40011 and #40012 error handling

CS2, CS3 and CS4A Dark detection during initializing or dispense reserved operation

The same as #40011, #40012 and #40014 error handling

CS4B sensor detects note in delivery path before/after CDU dispenses

1. Remove note from the CDU delivery path.

CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses

1. Remove note from the CDU delivery path.
2. Clean CS4B

CS1A sensor detects note in delivery path before/after CDU dispenses

1. Remove note from the CDU delivery path.
2. Clean CS1A

CS1B sensor detects note in delivery path before/after CDU dispenses

1. Remove note from the CDU delivery path.
2. Clean CS1B

CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses

1. Remove note from the CDU delivery path.
2. Clean CS1A and CS1B

CS13 sensor detects note in delivery path before/after CDU dispenses

1. Remove note from the CDU delivery path.
2. Clean CS13

CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses

1. Remove note from the CDU delivery path.
2. Clean CS1A and CS13

Failed in checking the main motor echo

1. Initialize
2. Check Main Motor Encoder Slit
3. Initialize after Power On/Off
4. Check Encoder Sensor CS8 BRKT
5. Check CS8 Sensor Cable
6. Change Main Motor Encoder Slit Sensor CS8

Failed in checking the reject gate solenoid echo

Failed in checking the present gate solenoid echo

Check sum error (No information is set)

1. Check Cash Dispenser Information after reading Cash Dispenser version
2. Initialize
3. Initialize after executing Cash Dispenser Information Set(ÔPÕ) Command
4. Change Cash Dispenser B/D

Error of two sheets detecting sensor(CS5_1)

1. Check CS5_1 Sensor Cable
2. Check second Dip Switch in Cash Dispenser B/D
3. Change CS5_1 Sensor

Error two sheets detecting sensor(CS5_2) for initializing

1. Check CS5_2 Sensor Cable
2. Check second Dip Switch in CDU B/D3. Change CS5_2 Sensor

Error of CS 2, CS13 sensor during initialization

Error of 2 sheets detecting sensor(CS5_1/CS5_2)

1. Check Cash Dispenser Board Segment
2. Initialize
3. Read data of ÔRead Double SensorÕ Command

Error in checking SRAM

Gate operation sensor (CS3) error

1. Initialize after removing notes or dust
2. Check CS3 Sensor BKRT
3. Check CS3 Sensor Cable
4. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor
5. Replace Reject Solenoid 1

Cassette is removed during dispensing

1. Check the cassette catcher
2. Set the cassette properly

Error if re-driving is over 5 times during separated rejection

1. Check notes in Reject Box
2. Rearrange notes in Cassette
3. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor
4. Check dust existing in CS5 Sensor Guide
5. Check dust existing in Main Motor Encoder Slit6. Check index value of notes each cassette

In case the number of notes detected outlet sensor(CS13) is less thanthe number of required notes

1. Check notes dispensed and rejected
2. Remove notes jammed in CDU
3. Remove dust in CS13 Sensor
4. Exchange sensor after abnormal operating CS13 Sensor

Error if total reject is more than 20 sheets

1. Check notes in Reject Box
2. Rearrange notes in Cassette
3. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor
4. Check dust in existence CS5 Sensor Guide
5. Check notes index value

Error if continuous 5 times are rejected

1. Check notes in Reject Box
2. Rearrange notes in Cassette
3. Check dust in Main Motor Encoder Slit
4. Remove dust in CS15AB, CS31AB,CS1AB Sensor
5. Exchange CS8 Encoder Slit Sensor

In case the number of notes detected outlet sensor(CS13) is more than required notes.

1. Check notes dispensed and rejected
2. Remove dust in CS13 Sensor
3. Exchange sensor after abnormal operating CS13 Sensor

Program error(Separated rejection)

1. Initialize after Reset Power
2. Upgrade Cash Dispenser Firmware or Re-download
3. Exchange Cash Dispenser B/D

1 cassette misfeed error (Separated rejection)

1. Check notes in 1 Cassette
2. Check Sensor(CS6) Poll
3. Check jam in 1 cassette and reload
4. Remove dust in CS1A, CS1B Sensor
5. Exchange 1 cassette box when there are many errors

Error to dispense 0 sheets to be required(Separated rejection)

1. Check received command
2. Check communication cable
3. Check Cash Dispenser Firmware Version

Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit.

1. Check the Cash Dispenser received command
2. Check the abnormal communication cable.
3. Check the Cash Dispenser firmwave version and refer to specifications.

The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B)

1. Remove the remaining notes at a sensor in front of the CST
2. Realign notes in the cassette
3. Check abnormal clutch.
4. Check abrasion of the cassette box pick unit.

Error for the double note detection during separation.

Cash Dispenser EP Program Error during dispense operation (failed table search)

1. Initialize after resetting the power
2. Upgrade the Cash Dispenser firmware or download software again
3. Replace the Cash Dispenser B/D

Timeout due to noteÕs length error passed through the CS13 during dispense operation

1. Remove a jammed note between the tray and Cash Dispenser
2. Remove a jammed note at the position of the CS13 sensor
3. Remove a dust on the CS13 sensor

Abnormal operation of the gate solenoid during dispense operation.

1. Remove a jammed note on the gate
2. Remove notes in the reject box and remount the reject box
3. Check if the CS3 sensor bracket is bended.
4. Check if the CS3 sensor cable is disconnected(CN10 #9~10)
5. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.
6. Replace the reject solenoid 1

Sum check error of note index setting value in the CDU CST of EEPROM during initializing

1. Read the CDU version to check CDU CST note index
2. Reinitialize
3. Initialize after executing the CDU Information Set(ÔPÕ) Command
4. Replace the CDU board

Retract box position error during command reserved operation

1. Mount the retract box or open the box cover
2. Check if CS62 sensor poll is abnormal
3. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2).

Initial jam time error

Something is detected in C31AB sensor before dispensing bills from 3rd cassette.

Something is detected in C31AB sensor before dispensing bills.

Bills are remained in CS1AB sensor after dispensing bills.

Bills are remained in CS31AB sensor after dispensing bills

Something is detected on CS41AB sensor before dispensing bills from fourth cassette.

Something is detected on CS41AB sensor during dispensing bills.

Bills is remained in CS41AB sensor after dispensing bills.

Something is detected on CS15AB sensor before dispensing operation

Something is detected in C15AB sensor during dispensing operation

Bill is remained in CS15AB sensor after dispensing operation

Failed to close the CDU shutter (failed ten times retry)

1. Remove foreign objects in the shutter unit.
2. Check the shutter motor connection cable.
3. Check a connection status of the TS004 and TS005 sensor.
4. Check the shutter camÕs rotation operation.

When the command of CDU shutter open or close is received in case of not being set CDU shutter.

Error failed to communicate with CDU shutter

Error occurs when cassette with ID is not mounted

Error occurs when the number of dispensed bills from cassette donÕt match with the number of detection by sensor

Mismatched number of check sheets

1. Check dispensed check and reject check.
2. Remove a jammed note on the CDU.
3. Remove a dust or foreign objects on the CS13 sensor
4. Exchange a sensor after abnormal operating the CS13 sensor ._ Reset number of check sheets after troubleshooting.

Reject error due to check skew during check dispense operation.

1. Check a checkÕs status in the reject box
2. Remove a dust and foreign objects on the CS31AB or CS41AB sensors.
3. Check the CIU Module Print Head.
4. Realign check sheets in the check cassette box. _ Reset number of check sheets after troubleshooting.

Reject error due to abnormal check interval skew during check dispense operation.

1. Check a checkÕs status in the reject box
2. Remove a dust and foreign objects on the CS31AB or CS41AB sensors.
3. Check the CIU Module Print Head.
4. Realign check sheets in the check cassette box.
5. Clean the pick up roller in the check cassette box._ Reset number of check sheets after troubleshooting.

Reject error due to long check sheet during check dispense operation.

The same as #40092 handling.

Reject error due to short check sheet during check dispense operation.

The same as #40092 handling.

Reject error due to 2 check sheetsÕ pick up during check dispense operation

The same as #40092 handling.

Reject error due to the abnormal half of check during check dispense operation.

The same as #40092 handling.

Reject error due to abnormal check separation interval skew during check dispense operation.

The same as #40092 handling.

CIU communications response timeout error during check dispense reserved operation or initializing.

1. Reinitialize
2. Check if the CIU communications serial cable is connected.
3. Check if the CIU power cable is connected.

Card Swipe Error.

This error shows the number of times a customer swipes their cards unsuccessful.

Unable to create INI file

Unable to read file

Unable to write file

Unable to close file

Unable to delete file

Unable to copy file

Unable to create directory

In case other command is executed in Cash Unit Exchange

In case it is not eh Cash Unit Exchange

Cash dispenser service is already cash in state

In case it is not the status of Cash In

In case the ID of cassette donÕt match

In case the cassette counting donÕt match

In case the number of cassette donÕt match

In case the dispensed bills are different from the requested ones.

In case two ID are same in cassette

Failed to communicate with Receipt printer when connected to SP open

1.Check if communication cable or com port is not connected

Dark light sensor error (CS4) during idle status of cash dispenser

Dark light sensor error (CS11A, CS11B) during idle status of cash dispenser

Dark light sensor error (CS13) during idle status of cash dispenser

Cassette 1 misfeed

Receipt paper runs out of after printing

1. Replenish receipt paper in paper charger
2. Check the status of Near End sensor and its connector

Dark light sensor test error (CS31A, CS31B) during initializing.

1. Check if each sensor is mounted.
2. If an error occurs when checking the CS31A (3 CST FM B/D CN3) disconnection operation, replace a sensor.
3. If an error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor.
4. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected.
5. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On)

Field is not Found

1. Reboot ATM
2. Call your attendant

Serial port open fail

Check Cable / Device

DEV_PIN (Key data error from host)

1. Contact to host

LOST CARD, DEV_MCU

LOST WITHDRAW CASH, DEV_CSH

LOST DEPOSIT CASH, DEV_CSH

LOST CARD & SLIP, DEV_MCU | DEV_SPR

LOST SLIP, DEV_SPR

Undefined error

1.Reinitialized Journal printer and check again

The error of head right position

1.After checking the head right position, try to reinitialized Journal printer and check again

The error of Paper charger sub assembly

1.Check the Paper charger and status of supplied paper

Failed to print due to shortage of CR/LF

1.Check if FFC cable is properly connected or short

Paper out when checked status of initializing

1.Check if supplied paper is running out of or occurred jam in return path

Head overheat

1.Turn off the power for a moment to slow down overheat of head and turn on the power

Paper jam error

1.Remove the jammed paper and initialize

No cassette

Insert or re-insert the cassette(s). Check cassette sensor.

Note shortage

Replenish the cassette.

Reject bin full

Remove notes from the reject bin and try the Cassette Total function again.

Vault door open

Close the vault door. Check door switch.

Cash Dispenser Unit data setting error

Check Cash Dispenser Unit information. (Currency, Denomination, etc)

Receipt paper jam

Remove any jammed paper from the printer.

Receipt printer feed plate open

Close the feed plate.

Out of receipt (Receipt paper empthy)

Replenish the receipt paper.

Receipt printer head overheated before printing

Check the printer head and change if necessary.

Note detected in stacker (shutter or presenter type)

Clear any notes from the stacker.

Receipt printer lever opened

1. Close the lever of print head completely

Receipt printer head overheated

1. Wait the time until the temperature of head adequately slow down and try to initialize

Receipt paper jam

1. Remove jammed paper between printer head and rollers

Receipt paper empty

1. Replenish receipt paper
2. Check the status of sensor and its connector

Receipt paper setting error

1. Check the status of setting paper
2. Check the status of sensor and its connector

Command is received while doing self-test

1. After terminating self-test and initialize receipt printer

No receipt paper

1. Replenish receipt paper in paper charger
2. Check the status of Near End sensor and its connector

Receipt paper cuttimg error

1. Check the Cutter module
2. Check if printer head lever is properly close

No sensing black mark (dark sensor)

1. Check the status of Black mark sensor
2. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark)

Sensor detects note in delivery path before CDU dispenses

Remove note from the CDU delivery path.

Receipt printer lever opened

1. Close the lever of print head completely

Receipt printer head overheated

1. Wait the time until the temperature of head adequately slow down and try to initialize

Receipt paper jam

1. Remove jammed paper between printer head and rollers

Receipt paper empty

1. Replenish receipt paper
2. Check the status of sensor and its connector

Receipt paper setting error

1. Check the status of setting paper
2. Check the status of sensor and its connector

Command is received while doing self-test

1. After terminating self-test and initialize receipt printer

No receipt paper

1. Replenish receipt paper in paper charger
2. Check the status of sensor and its connector

Receipt paper cutting error

1. Check the Cutter module
2. Check if printer head lever is properly close

No sensing black mark (dark sensor)

1. Check the status of Black mark sensor
2. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark)

CS4 sensor detects note in delivery path before CDU dispenses Sensor is located along the delivery path right before the reject bin.

Remove note from the CDU delivery path.

To shows that received command was undefined

To show command parameter error

The reception of the command that impossible to implementation

To show that error data was included in command

To show that a command, which requires the card movement, was executed before IC contacts were released from the card

To show that the Sensor is damaged or more that one card is inside ICRW.

To show that the card was not carried to the specific location after specified number of trial for specified time during execution of command of carrying card in various ways

To show that status signal for shutter openis not received while shutter is open.

To show that the card longer than 92mm is inserted into ICRW

To show that the card shorter than 78mm is inserted into ICRW

To show that data in F-ROM is damaged

To show that the card staying inside ICRW was moved up to the point where status request information change. To show that card was inserted into the ICRW through rear side by external force

To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command.

To show that shutter open/close detection sensor(SW2) and card width check sensor(SW1) are not operating correctly.

To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command

To show that track has parity error

To show that read error has happened in Multiple magnetic read command.

To show that write error is detected through write/verify procedure.

To show that only SS,ES,LRC are contained in the track. (no retry)

To show that the card has no magnetic track(no retry)

To show that quality error(Jitter,Preamble,Postamble) has happended in write verify.

To show that the track has no SS.

To show that the track has no ES

To show that the track has no LRC error

To show that the discordance of write data has happened in write verify.

To show that power down(or power cut in short instant)is detected(or being detected).

To show that DSR signal was turned to OFF(communication is cut)

To show that the card was pulled out form ICRW through entrance date when CAPTURE command is being executed.

Failure at IC Contact solenoid or sensor ICD.

Card could not be set to IC contack position/Failure at sensor PDI.

ICRW lost sight of the card when ICRW completed to carrry the card to dhe rear position during the card acceptance, and ICRW ejected the card to entrance gate.

To show that the ejected card has not been withdrawn during execution of Monitoring for removal command.

Retract counter overflow.

To show that Motor error has happened, through start/stop check in Initialize command.

To show that read error in Digital Decode Read Command.

To show that there found abnormal condition on the power-line.

The receiving error for ATR.

To show that the specified protocol does not agree with that of ICC/SAM ICRW still connected.

In case T=1 cards, after ATR receiving, IFS exchange is failed. ICRW detects time out.

In case T=1 cards, after ATR receiving, IFS exchange is failed. ICRW detects protocol error.

HOST tried to communicate with IC card without card activation.

ICRW tried to activate with ICC/SAM, but the card returned ATR, which is not supported.

ICRW tried to activate with ICC/SAM, but the card returned ATR, Which does not match EMV.

Failure at F-ROM operation.

Firmware of User program code area is wrong.

Receiving undefined command

Detecting CS2 Dark (Front Access Type:Reject box is opened.)

Detecting CS4A Dark

Detecting CS2, CS4A Dark

Detecting CS4B Dark

Detecting CS2, CS4B Dark

Detecting CS1A Dark

Detecting CS1B Dark

Detecting CS1A, CS1B Dark

Detecting CS13 Dark

Detecting CS1A, CS13 Dark

Failed in checking the main motor echo

1. Initialize
2. Check Main Motor Encoder Slit
3. Initialize after Power On/Off
4. Check Encoder Sensor CS8 BRKT5. Check CS8 Sensor Cable6. Change Main Motor Encoder Slit Sensor CS8

Failed in checking the reject gate solenoid echo

Failed in checking the present gate solenoid echo

Check sum error (No information is set)

1. Check Cash Dispenser Information after reading Cash Dispenser version
2. Initialize
3. Initialize after executing Cash Dispenser Information Set(ÔPÕ) Command4. Change Cash Dispenser B/D

Error of two sheets detecting sensor(CS5_1)for initializing

1. Check CS5_1 Sensor Cable
2. Check second Dip Switch in Cash Dispenser B/D3. Change CS5_1 Sensor

Error of CS 2, CS13 sensor during initialization

Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing

1. Check Cash Dispenser Board Segment
2. Initialize
3. Read data of ÔRead Double Sensor Command

Error in checking SRAM

Gate operation sensor (CS3) error before initial recovery

1. Initialize after removing notes or dust over Gate
2. Check CS3 Sensor BKRT
3. Check CS3 Sensor Cable
4. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Replace Reject Solenoid 1

Cassette is removed during dispensing

1. Check the cassette catcher
2. Set the cassette properly

Error if re-driving is over 5 times during separated rejection

1. Check notes in Reject Box
2. Rearrange notes in Cassette
3. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor
4. Check dust existing in CS5 Sensor Guide
5. Check dust existing in Main Motor Encoder Slit6. Check index value of notes each cassette

In case the number of notes detected outlet sensor(CS13) is less than the number of required notes

1. Check notes dispensed and rejected
2. Remove notes jammed in CDU
3. Remove dust in CS13 Sensor
4. Exchange sensor after abnormal operating CS13 Sensor

Error if total reject is more than 20 sheets

1. Check notes in Reject Box
2. Rearrange notes in Cassette
3. Remove dust in CS1AB, CS15AB, CS31AB,CS41AB Sensor
4. Check dust in existence CS5 Sensor Guide5. Check notes index value

Error if continuous 5 times are rejected

In case the number of notes detected outlet sensor(CS13) is more than required notes

1. Check notes dispensed and rejected
2. Remove dust in CS13 Sensor
3. Exchange sensor after abnormal operating CS13 Sensor

Program error(Separated rejection)

1. Initialize after Reset Power
2. Upgrade Cash Dispenser Firmware or Re-download
3. Exchange Cash Dispenser B/D

1 cassette misfeed error (Separated rejection)

1. Check notes in 1 Cassette
2. Check Sensor(CS6) Poll
3. Check jam in 1 cassette and reload
4. Remove dust in CS1A, CS1B Sensor
5. Exchange 1 cassette box when there are many errors

Error if the number of dispensed notes is not matched to the requested

1. Check CS13 sensor (note jam and dust)
2. Replace CS13 sensor

Error to dispense 0 sheets to be required(Separated rejection)

1. Check received command
2. Check communication cable
3. Check Cash Dispenser Firmware Version

Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit.

1. Check the Cash Dispenser received command
2. Check the abnormal communication cable.
3. Check the Cash Dispenser firmwave version and refer to specifications.

The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B)

1. Remove the remaining notes at a sensor in front of the CST
2. Realign notes in the cassette
3. Check abnormal clutch.
4. Check abrasion of the cassette box pick unit.

The error of double detection bills during dispense operation

Cash Dispenser EP Program Error during dispense operation (failed table search)

1. Initialize after resetting the power
2. Upgrade the Cash Dispenser firmware or download software again
3. Replace the Cash Dispenser B/D

Timeout due to noteÕs length error passed through the CS13 during dispense operation

1. Remove a jammed note between the tray and Cash Dispenser
2. Remove a jammed note at the position of the CS13 sensor
3. Remove a dust on the CS13 sensor

Abnormal operation of the gate solenoid during dispense operation.

1. Remove a jammed note on the gate
2. Remove notes in the reject box and remount the reject box
3. Check if the CS3 sensor bracket is bended.
4. Check if the CS3 sensor cable is disconnected (CN10 #9~10)
5. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.
6. Replace the reject solenoid 1

Cash dispenser configuration error

1. Replace cash dispenser PCB
2. Reconfigure cash dispenser setup data

Retract box position error during comman reserved operation

1. Mount the retract box or open the box cover
2. Check if CS62 sensor poll is abnormal
3. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2).

Initial jam time error

1. Remove jammed notes
2. Clean the sensors (CS1~CS15) in cash dispenser

Something is detected in C331A, CS31B sensor before dispense operation

Something is detected in C331A, CS31B sensor before dispense operation

Bills is staying in CS1A, CS1B sensor after dispense operation

Bills is staying in CS31A, CS31B sensor after dispense operation

Something is detected on CS41A, CS41B sensor before dispense operation

Something is detected on CS41A, CS41B sensor before dispense operation

Bills is staying in CS41A, CS41B sensor after dispense operation

Something is detected on CS15AB sensor before dispensing operation

Something is detected in C15AB sensor during dispensing operation

Bill is remained in CS15AB sensor after dispensing operation

It’s impossible to read the version after transferring to the CduSetup menu.

It’s impossible to read the version after CDU Setup.

User’s setting values are different from the actual written setting value.

Host line fail

Inconsistent with the message of Host

Cash jammed on Cash Dispenser

1. Remove jammed notes on Cash Dispenser return path
2. Remove dust in CS1~CS4 sensor

Card in card reader

1. Remove card

PBM EXIST

Failed to connect communication between SP of PIN and EP of one

1. Check if communication cable or COM port is not connected

Failed to deliver to data of EPPÕs SP

1. Check if communication cable or COM port is not connected

Received data time out of EPP

1. Check if communication cable or COM port is not connected

Delivered data time out of EPP

Check if communication cable or COM port is not connected

Failed to read Register of EPP

1. Reboot ATM

Failed to produce Thread of EPP

1. Reboot ATM

Failed to create buffer

1. Reboot ATM

MapView of File Fail in Create

1. Initialize Pin SP.
2. Call your attendant

Create Mutex Fail for SIU(Sensor)

1. Initialize Pin SP.
2. Call your attendant

COM handle is null for EPP

1. Initialize Pin SP.
2. Call your attendant

BCC error of EPP

1. Check BCC logic of EPP

Pinpad (EPP) is down when it receives an ‘InitializingÕ command

1. Reboot ATM
2. Replace pinpad

EPP is down when it receives an ‘Get Status’ command

1. Reboot ATM
2. Replace pinpad

EPP is down when it receives an ‘Clear Func Key’ command

1. Reboot ATM
2. Replace pinpad

Failed to create file

Failed to read file

Failed to write file

Failed to close file

Failed to delete file

Failed to copy file

Failed to create Registry

Failed to read Registry

Failed to write Registry

Failed to delete file

Failed to create Thread

Failed to terminate Thread

Failed to create Process

Failed to terminate Process

Failed to create Memory

Failed to read Memory

Failed to write Memory

Failed to close Memory

Invalid pointer

Failed to create Mutex

Failed to release Mutex

Failed to wait time out Mutex

Failed to create Event

Failed to wait time out Event

Failed to connect polling or timeout

Failed to connect polling or line error

Timeout to send polling

Failed to close polling or timeout

Failed to close polling or line error

Failed to receive data of VFD

Failed to deliver the message about Fire Event

Failed to create file

1. Reboot ATM
2. Reinstall software
3. Replace hard disk drive

Failed to read file

1. Reboot ATM
2. Reinstall software
3. Replace hard disk drive

Failed to write file

1. Reboot ATM
2. Reinstall software
3. Replace hard disk drive

Failed to close file

1. Reboot ATM
2. Reinstall software
3. Replace hard disk drive

Failed to delete file

1. Reboot ATM
2. Reinstall software
3. Replace hard disk drive

Failed to copy file

1. Reboot ATM
2. Reinstall software
3. Replace hard disk drive

Failed to create directory

1. Reboot ATM
2. Reinstall software
3. Replace hard disk drive

Failed to execute an extra command in the status of Cash Unit Exchange

1. Reboot ATM
2. Reinstall software
3. Replace hard disk drive

In case of not being the status of Cash Unit Exchange out of End Exchange

1. Reboot ATM
2. Reinstall software
3. Replace hard disk drive

In case of carrying out Cash In Start command at two times

1. Reboot ATM
2. Reinstall software
3. Replace hard disk drive

In case of not being the status of Cash In out of End Cash In

1. Reboot ATM
2. Reinstall software
3. Replace hard disk drive

Invalid Cash Unit ID

1. Reconfigure cash dispenser setup data

Invalid Cash Unit number

1. Reconfigure cash dispenser setup data

The abnormal of the number of Cash Unit

1. Reconfigure cash dispenser setup data

No. of dispensed notes that software counts is not matched to it cash dispenser responded

1. Initialize after resetting the power
2. Upgrade the Cash Dispenser firmware or download software again
3. Replace the Cash Dispenser B/D

Receipt printer communication error during SP opening

1. Check if communication cable or COM port is not connected

Failed to connect communication

1. Check if communication cable is properly connected or right status by test machine

Failed to deliver data to control electronics

1. Check if communication cable is properly connected or right status by test machine

Failed to receive data from control electronics

1. Check if communication cable is properly connected or right status by test machine

Failed to produce Thread

Failed to produce Event

Off line status

1. Check communication cable connected properly
2. Check power cable connected properly

On busy

1. Check printer’s working status

Mechanics Error

1. Recover printer’s mechanical Error
2. Reboot ATM

Recoverable Error

1. Recover printer’s Error
2. Reboot ATM

Unrecoverable Error

1. Reboot ATM

Paper jammed

1. Remove jammed paper

Failed to try to print in case of Paper out

Receipt Printer communication failure during COM port open

1. Do RESET at Operator Function
2. Reboot ATM

File Open Error

1. Reboot ATM
2. Call your attendant

Memory Allocate Error (PrintForm Allocate IndexBuffer Fail)

1. Reboot ATM
2. Call your attendant

Invalid Media Name

1. Reboot ATM
2. Call your attendant

Field Error (This Field must have initial value)

1. Reboot ATM
2. Call your attendant

Failed to open device

1. Check the serial port or cable

Time out to receive data

1. Check the serial port or cable

Send command time out error

Polling down

1. Check the serial port or cable

IC CARD DENIAL

IC CARD ONLINE DATA ERROR

IC CARD ERROR

Cash Dispenser communication failure during COM port open

1. Do RESET at Operator Function
2. Reboot ATM

Fail to open port

Failed to create file

1. Reboot ATM
2. Call your attendant

Failed to copy file

1. Reboot ATM
2. Call your attendant

In case incorrect cassette type is set.

In case nonexistent Note Index is set.

When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor.)

When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor.)

When sensing CS4B Dark (Error code, 400FF00 is subdivided by location of sensor.)

When sensing CS21A,B Dark (Error code, 400FF00 is subdivided by location of sensor.)

When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor.)

Cash picking-up fail while cash in cassette #1 is enough

1. Check bill jam or no note in cassette #12. Check cash dispenser

System power off while dispensing

Receive data fail

Check Cable / Device

Send data fail

Serial port close fail

Check Cable / Device

Receive data timeout

Check Cable / Device

Send data timeout

Check Cable / Device

Registry write fail

Registry delete fail

Thread create fail

Thread close fail

ComMonitor4WBA.EXE create fail

Shared Memory creation fail

Transmitting incorrect command

No defined currency

Run Open Connection Again

Not setting deposit direction, and Inquire Accept() method

Set direction using Direction() method

Not setting deposit denomination, and Inquire Accept() method

Set denomination using Enable() method

Set incorrect denomination when executing Enable()/Disable()

Set correct denomination after confirming currency

Set incorrect direction when executing Direction() method

Set correct direction

Call Direction()/Enable()/Disable() method under no initialization

After initialization, execute method

MCU RETRACT OVER

Clear the count of retracted card at OP mode

DISPENSER COUNT ERROR

Check the sensor on cash dispenser

PBM RETRACT OVER

DOOR CHECK

1. Reboot ATM
2. Call your attendant

LIGHT ERROR

1. Reboot ATM
2. Call your attendant

SPL ERROR

1. Reboot ATM
2. Call your attendant

PIN ERROR

1. Reboot ATM
2. Call your attendant

SENSOR CHECK

1. Reboot ATM
2. Call your attendant

UPS ERROR

1. Reboot ATM
2. Call your attendant

SCREEN ERROR

1. Reboot ATM
2. Call your attendant

A given command code is unidentified

Parameter is not correct

Command execution is impossible under Supervisor program code area

Hardware is not present

Command Data Error

MCR does not have keys that decipher the data.

card jam

shutter failure

sensor failure of PD1,PD2,PD3,PDI/Card remains inside.

Irregular card length(LONG)

Irregular card length(SHORT)

F-ROM error

The Card was moved forcibly

jam error at retrieve

SW1 or SW2 error

Read Error (Other)

Read Error (Only SS-ES-LRC)

Read Error (no encode and/or no magnetic stripe)

Read Error (No SS)

Read Error (No ES)

Read Error (LRC Error)

Power Down

Card was pulled out during capture

MCR ejected the card forcibly

The ejected card has not been withdrawn until the specified time.

Retract counter overflow

Motor error

Digital decode read error

F-Rom write Error

CRC error of user program code area

Cannot create object error

Sankyo DLL

Device Not Ready Error

Sankyo DLL

Cannot open port Error

Sankyo DLL

Failed to begin thread error

Sankyo DLL

Device Already Connected

Sankyo DLL

Retain bin Full

SP

Media Jam

SP

Hopper Empty

SP

Device Not Connected

Sankyo DLL

Cancel Command Session error

Sankyo DLL

Failed to send command error

Sankyo DLL

Failed to receive reply error

Sankyo DLL

Command Canceled

Sankyo DLL

Reply Timeout

Sankyo DLL

SP Internal Error

SP

LOST CARD, DEV_MCU

LOST CARD & SLIP, DEV_MCU | DEV_SPR

LOST PB, DEV_PBM

LOST SLIP, DEV_SPR

Non-Indexed value for Indexed Field

1. Reboot ATM
2. Call your attendant

Dark light sensor test error (CS41A, CS41B) during initializing.

1. Check the CDU information setting (4 Cassettes).
2. Check if each sensor is mounted.
3. If error occurs when checking the CS31B(4 CST FM B/D CN3) disconnection operation, replace a sensor.
4. Check if 3 Cassette FM B/D CN2 and 4 Cassette FM B/D CN1 are connected.
5. Check settings of 4 Cassette FM Board Dip Switch (#3, #5, #6 On)
6. If error occurs when checking the CS31A (4 CST FM B/D CN3) disconnection operation, replace a sensor.

Invalid Field

1. Reboot ATM
2. Call your attendant

Dark Light Test Error (CS10, CS9) during initializing

1. Check if each sensor is mounted.
2. If error occurs when checking CS 10 disconnection operation, replace a sensor.
3. If error occurs when checking CS 9 disconnection operation, replace a sensor.

Invalid Field (This Field’s width is 0)

1. Reboot ATM
2. Call your attendant

Dark light sensor test error (CS14, CS10) during initializing.

1. Check if each sensor is mounted.
2. If error occurs when checking CS14 cable operation, replace a sensor.
3. If error occurs when checking CS10 cable operation, replace a sensor.

Invalid Transaction/Amount.Surcharge screen should have been displayed.

The size of image print data is abnormal

1. Check the AP version and initialize

The size of image print data is abnormal

1. Check the AP version and initialize

The size of image print data is abnormal

1. Check the AP version and initialize

The size of image print data is abnormal

1. Check the AP version and initialize

CS1A sensor detects note in delivery path before CDU dispenses.Sensor is located along the delivery path right after where the note exits the 1st cassette.

Remove note from the CDU delivery path.

CS1A sensor detects note in delivery path before CDU dispenses.Sensor is located along the delivery path right after where the note exits the 1st cassette.

Remove note from the CDU delivery path.

CSB sensor detects note in delivery path before CDU dispensesSensor is located along the delivery path right after where the note exits the 1st cassette.

Remove note from the CDU delivery path.

CSB sensor detects note in delivery path before CDU dispensesSensor is located along the delivery path right after where the note exits the 1st cassette.

Remove note from the CDU delivery path.

CS3A sensor detects note in delivery path before CDU dispensesSensor is located along the delivery path right after where the note exits the 3rd cassette.

Remove note from the CDU delivery path.

CS3A sensor detects note in delivery path before CDU dispensesSensor is located along the delivery path right after where the note exits the 3rd cassette.

Remove note from the CDU delivery path.

CS3B sensor detects note in delivery path before CDU dispensesSensor is located along the delivery path right after where the note exits the 3rd cassette.

Remove note from the CDU delivery path.

CS3B sensor detects note in delivery path before CDU dispensesSensor is located along the delivery path right after where the note exits the 3rd cassette.

Remove note from the CDU delivery path.

Failed to connect communication between Receipt printer and SP

1.Check if communication cable or com port is not connected

Failed to connect communication between Receipt printer and SP

1.Check if communication cable or com port is not connected

Cash Dispenser detects

Remove any jammed bills from the dispenser.

Received the other command before executing Initialize command.

CS2, CS3 and CS4B Dark detection during initializing or dispense reserved operation

The same as #40011, #40012 and #40018 error handling

CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses

1. Remove note from the CDU delivery path.
2. Clean CS4A and CS4B

CS4A and CS4B Dark detection during initializing or dispense reserved operation

The same as #40014 and #40018 error handling

Detecting CS4A, CS4B Dark

CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses

1. Remove note from the CDU delivery path.
2. Clean CS2, CS4A and CS4B

CS2, CS4A and CS4B Dark detection during initializing or dispense reserved operation

The same as #40011, #40014 and #40018 error handling

Detecting CS2, CS4A, CS4B Dark

CS3, CS4A and CS4B Dark detection during initializing or dispense reserved operation

The same as #40012, #40014 and #40018 error handling

CS2, CS3, CS4A and CS4B Dark detection during initializing or dispense reserved operation

The same as #40011, #40012 and #40014 error handling

CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses

1. Remove note from the CDU delivery path.
2. Clean CS1B and CS13

CS11B and CS13 Dark detection during initializing or dispense reserved operation

The same as #40022 and #40028 error handling

Detecting CS1B, CS13 Dark

CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses

1. Remove note from the CDU delivery path.
2. Clean CS1A, CS1B and CS13

CS11A, CS11B and CS13 Dark detection during initializing or dispense reserved operation

The same as #40021, #40022 and #40028 error handling

Detecting CS1A, CS1B, CS13 Dark

When more than 5 sheets of cash dispensingis required during a test

1. Check command that Cash Dispenser is received
2. Check Cash Dispenser EP ROM Version or specification

When more than 5 sheets of cash dispensing is required during a test

1. Check command that CDU is received
2. Check CDU EP ROM Version or specification

When more than 5 sheets of cash dispensing is required during a test

1. Check command that Cash Dispenser is received
2. Check Cash Dispenser EP ROM Version or specification

When more than 5 sheets of cash dispensing is required during a test

1. Check command that CDU is received
2. Check CDU EP ROM Version or specification

When CS15A or CS 15B sensor is detected as dark after initial recovery

1. Remove notes or dust on CS15A Sensor
2. Check CS15A Sensor Cable
3. Exchange Sensor after abnormal operating CS15A Sensor

CS21A dark detected (Initial recovery, On separated reject)

1. Remove notes or dust in existence CS21A Sensor
2. Check CS21A Sensor Cable
3. Exchange Sensor after abnormal operating CS21A Sensor

When CS15A or CS 15B sensor is detected as dark after initial recovery

1. Remove notes or dust on CS15A Sensor
2. Check CS15A Sensor Cable
3. Exchange Sensor after abnormal operating CS15A Sensor

When CS15A or CS 15B sensor is detected as dark after initial recovery

1. Remove notes or dust in existence CS15A Sensor
2. Check CS15A Sensor Cable
3. Exchange Sensor after abnormal operating CS15A Sensor

No cassette, during rejecting separated cassette (Separated reject)

1. Set 1 Cassette
2. Check CS7 Sensor Cable
3. Exchange Sensor after abnormal operating CS7 Sensor

Dismount during rejecting separated cassette (Separated reject)

1. Check notes in 1Cassette
2. Check 1 Cassette specification
3. Check CS7 Sensor Cable
4. Exchange Sensor after abnormal operating CS7 Sensor

CS21B DARK Detected (Initial recovery, Separated reject)

1. Remove notes or dust in existence CS21B Sensor
2. Check CS21B Sensor Cable
3. Exchange Sensor after abnormal operating CS21B Sensor

CS21A,CS21B DARK Detected(Initial recovery, Separated reject)

1. Remove notes or dust in existence CS21A , CS21B Sensor
2. Check CS21A, CS21B Sensor Cable
3. Exchange sensor after abnormal operating CS21A, CS21B Sensor

Error of note jam (Separated rejection)

1. Remove jammed notes on Cash Dispenser return path
2. Remove dust in CS1~CS4 sensor
3. Install after rearranging notes in cassette

TIME OUT (JAM)(Separated rejection)

1. Remove jammed notes on CDU return path
2. Remove dust in CS11AB, CS21AB, CS31AB, CS41AB, CS4AB, CS13 Sensor
3. Install after rearranging notes in cassette

Error of note jam (Separated rejection)

1. Remove jammed notes on Cash Dispenser return path
2. Remove dust in CS1~CS4 sensor
3. Install after rearranging notes in cassette

Error of note jam (Separated rejection)

1. Remove jammed notes on CDU return path
2. Remove dust in CS1~CS4 sensor
3. Install after rearranging notes in cassette

Continuous 3 times error if note is long (once tried, twice retried)=>Separated rejection

1. Check state of notes in reject box
2. Rearrange notes in cassette
3. Check Index of notes
4. Check foreign objects in the main motor encoder slit
5. Replace the CS8 encoder slit sensor

Continuous 10 times error if note is long

1. Check state of notes in reject box
2. Rearrange notes in cassette
3. Check Index of notes
4. Check foreign objects in the main motor encoder slit.
5. Replace the CS8 encoder slit sensor

Continuous 3 times error if note is long(once tried, twice retried)=>Separated rejection

1. Check state of notes in reject box
2. Rearrange notes in cassette
3. Check Index of notes
4. Check foreign objects in the main motor encoder slit
5. Replace the CS8 encoder slit sensor

Continuous 3 times error if note is long(once tried, twice retried)(Separated rejection)

1. Check state of notes in reject box
2. Rearrange notes in cassette
3. Check Index of notes
4. Check foreign objects in the main motor encoder slit.
5. Replace the CS8 encoder slit sensor

In case the number of notes detected outlet sensor(CS13) is more than that of notesdetected on CS1A,B sensor

In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor

1. Check CS1 sensor
2. Reconnect CS1 sensor

In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor

Error of being removed 1st cassette before separate rejection

Error of being removed 1st cassette before separate rejection

1. Set cassette #1 correctly
2. Check the catcher inside cassette #1 guide

Error of being removed 1st cassette before separate rejection

Error of being removed 2nd cassette before separate rejection

Detected the remaining notes on the return path during dispense reserved operation

1. Initialize after removing the return path
2. Clean sensors on the return path (CS13)

Mounting/demounting 2 Cassette during dispense operation

1. Check notesÕ status in 2 Cassette
2. Check 2 cassette specifications
3. Check if the CS17 sensor cable is disconnected
4. Exchange a sensor after abnormal operating the CS17 sensor .

2 Cassette Miss Feed Error (Fail to reject bill separately.)

2 Cassette miss feed during dispense operation

1. Check the remaining notes in 2 Cassette
2. Check if the remaining note sensor (CS16) is normal
3. Check a jammed note in 2 Cassette or remount it
4. Remove the dust on the CS21A and CS21B Sensors
5. Replace 2 cassette box when multiple error occurs

2 Cassette Miss Feed Error (Fail to reject bill separately.)

Sensor dark in front of the CST except dispensing during dispense operation

1. Remove a dust and foreign objects on CS11AB, CS21AB, CS31AB and CS41AB sensors.
2. Check the clutch operation (Life test command)
3. Check specifications of 3 Cassette FM Board Dip Switch (#2, #4, #6 On)
4. Check specifications of 4 Cassette FM Board Dip Switch (#3, #5, #6 On)

Continuously detected 2 notes for three times or more during dispense operation

1. Check notesÕ status in the reject box
2. Realign notes in the cassette
3. Check foreign objects at the position of the CS5 Sensor Guide
4. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12,25~28/ CS5_2:CN12)

Continuously detected 2 notes for three times or more during dispense operation

_ Check notesÕ status in the reject box _ Realign notes in the cassette _ Check foreign objects at the position of the CS5 Sensor Guide _ Check if the CS5 cable is disconnected (CS5_1:CDU B/D CN10 #11~12, 25~28//CS5_2:CN12)

CS15AB ~ CS13 Time out(Jam) during dispensing bills from second cassette.

The error of separation time from CS15 to CS4

CS15AB ~ CS13 Time out(Jam) during dispensing bills from second cassette.

Something is detected on CS31A, CS31B sensor during initialization

Something is detected on CS31A, CS31B sensor in initialization

CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette.

The error of separation time from CS41AB to CS4

CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette.

Something is detected on CS41A, CS41B sensor in initialization

Something is detected on CS41A, CS41B sensor in initialization

Something is detected on CS41A, CS41B sensor in initialization

Missfeed error in 4th cassette

Missfeed error in 4th cassette

Missfeed error in 4th cassette

Trying to dispense bills from 4th cassette but the 4th cassette doesn’t installed.

Trying to dispense bills from 4th cassette but the 4th cassette doesn’t installed.

CS11AB Dark detection on transport path before dispense operation

CS11AB Dark detection on transport path before dispense operation

CS21AB Dark detection on transport path before dispense operation

1. Remove the remaining notes and foreign objects at the position of the CS21AB sensor
2. Check if the CS21AB sensor cable is disconnected
3. Exchange a sensor after abnormal operating the CS21AB sensor

CS31AB Dark detection on transport path before dispense operation

1. Remove the remaining notes and foreign objects at the position of the CS31AB sensor
2. Check if the CS31AB sensor cable is disconnected
3. Exchange a sensor after abnormal operating the CS31AB sensor

CS41AB Dark detection on transport path before dispense operation

1. Remove the remaining notes and foreign objects at the position of the CS41AB sensor
2. Check if the CS41AB sensor cable is disconnected
3. Exchange a sensor after abnormal operating the CS41AB sensor

CS4 Dark detection on transport path before dispense operation

1. Remove the remaining notes and foreign objects at the position of the CS4 sensor
2. Check if the CS4 sensor cable is disconnected
3. Exchange a sensor after abnormal operating the CS4 sensor

CS13 sensor detects the notes with hole

1. Initialize Cash Dispenser (CDU)
2. Remove the holed note on CS13

Error occurs when CS13 sensor regard hole in bill as wrong

CS13 sensor detects a bill with hole during dispensing

CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette.

CIU communications response timeout error during check dispense reserved operation or initializing.

The same as #40099 handling.

CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette.

Detected the CS31A and CS31B Dark during initializing or dispense reserved operation

1. Remove the remaining notes and foreign objects at the position of the CS31A and CS31B sensors.
2. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On)
3. Check if the CS31 and CS31B Sensor Cable are disconnected
4. Exchange a sensor after abnormal operating the CS31A, CS31B sensor

Detected the CS31B Dark during initializing or dispense reserved operation

1. Remove the remaining notes and foreign objects at the position of the CS31B sensor.
2. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On)
3. Check if the CS31B and CS31B sensor cables are disconnected
4. Exchange a sensor after abnormal operating the CS31B.

Trying to dispense bills from 3rd cassette but the 3rd cassette doesn’t installed.

3 Cassette not available during dispense reserved operation

1. Mount 3 cassette
2. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected.
3. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On)
4. Check if the CS37 sensor cables are disconnected (3 CST FM B/D CN3).
5. Exchange a sensor after abnormal operating the CS37 sensor .

Trying to dispense bills from 3rd cassette but the 3rd cassette doesn’t installed.

Mounting/demounting 3 Cassette during dispense operation

1. Check notesÕ status in 3 Cassette
2. Check 3 cassette specifications
3. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected.
4. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On)
5. Check if the CS37 sensor cable are disconnected (3 CST FM B/D CN3).
6. Exchange a sensor after abnormal operating the CS37 sensor .

3 cassette miss feed error

3 Cassette miss feed during dispense operation

1. Check the remaining notes in 3 Cassette
2. Check if the remaining note sensor (CS36) of 3 Cassette is normal.
3. Check a jammed note in 3 Cassette or remount it
4. Remove the dust on the CS31A and CS31B Sensors
5. Replace 3 cassette box when multiple errors occur.

3 cassette miss feed error

Detected the CS9 Dark in Reject(Retract) box during initializing.

1. Open the reject/retract box cover
2. Check if the CS9 sensor cable is disconnected.
3. Exchange a sensor after abnormal operating the CS9 sensor

When a note doesnÕt arrive from the tray to the throat entrance (CS10AB~CS14 (Delivery Jam).

1. Remove a jammed note or foreign objects between the throat and the tray
2. Check if the CS10AB and CS14 sensor cable is disconnected.
3. Check the feed motor operation in the throat unit.
4. Exchange a sensor after abnormal operating the CS14 sensor .

When cam doesnÕt arrive at dispense position within regulated time (cam error)

When cam doesnÕt arrive at delivery position within regulated time (cam error)

Failed during writing EEPROM data

1. Retry after initialization.
2. Replace the CDU Board.

Disable to drive due to the remaining notes in the tray during initializing or dispense reserved operation.(CS10A and CS10B Dark detection)

1. Remove the remaining notes or foreign objects in the tray.
2. Check if holders on the CS10A and CS10B sensors are bended.
3. If error occurs when checking CS10A/CS10B (CDU B/D CN2 #17~24) disconnection and operation, replace a sensor.

Something is detected on CS2 sensor after dispense operation

Something is detected on CS2 sensor after dispense operation

Something is detected on CS2 sensor after dispense operation

Disable to detect notes in CS15 sensor during delivery operation

No note in the tray before delivery or retract operation.

1. If error occurs when checking CS (CDU B/D CN2 #17~24) disconnection and operation, replace a sensor.
2. Check the tray deliver position operation.

Received the wrong life test command from the upper unit.

1. Check the CDU received command
2. Check the abnormal communication cable.
3. Check the CDU firmware version and refer to specifications.

Opened shutter during dispense operation.

1. Check the shutter camÕs rotation.
2. If error occurs when checking TS004 disconnection and operation, replace a sensor.

CS1 sensor of reject box entrance is detected as dark during initialization or before dispense operation

Bill jam on CS1 sensor of reject box entrance during dispense operation

Communication error – Command Length doesn’t match.

Communication error-Command Length doesnÕt match.

Communication error ? Command Length doesnÕt match.

Bill rejection error (Normal recognition for short bill-CS4)

Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 snesor detects the gap too close

Bill rejection error (Normal recognition for long bill-CS4)/CS4 Jam.

Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 snesor detects the gap too close

1 Cassette Jam during dispense operation (1 CST Encoder Error).

1. Remove a jammed note in 1 Cassette.
2. Mount 1 cassette box after realigning notes in 1 cassette box.
3. Remove foreign objects on 1 Cassette Clutch Encoder Slit.
4. Replace 1 cassette box when multiple errors occur.

Cassette Jam during dispense operation(1 CST Encoder Error).

1. Remove a jammed note in 1 Cassette.
2. Replace 1 cassette box when multiple errors occur.

2 Cassette Jam during dispense operation (2 CST Encoder Error).

1. Remove a jammed note in 2 Cassette.
2. Mount 2 cassette box after realigning notes in 1 cassette box
3. Remove foreign objects on 2 Cassette Clutch Encoder Slit.
4. Replace 2 cassette box when multiple errors occur.

Cassette Jam during dispense operation(2 CST Encoder Error).

1. Remove a jammed note in 2 Cassette.
2. Replace 2 cassette box when multiple errors occur.

3 Cassette Jam during dispense operation (3 CST Encoder Error).

1. Remove a jammed note in 3 Cassette.
2. Mount 3 cassette box after realigning notes in 1 cassette box.
3. Remove foreign objects on 3 Cassette Clutch Encoder Slit.
4. Replace 3 cassette box when multiple errors occur.

Cassette Jam during dispense operation (3 CST Encoder Error).

1. Remove a jammed note in 3 Cassette
2. Replace 3 cassette box when multiple errors occur.

4 Cassette Jam during dispense operation (4 CST Encoder Error).

1. Remove a jammed note in 4 Cassette.
2. Mount 4 cassette box after realigning notes in 1 cassette box.
3. Remove foreign objects on 4 Cassette Clutch Encoder Slit.
4. Replace 4 cassette box when multiple errors occur.

Cassette Jam during dispense operation (4 CST Encoder Error).

1. Remove a jammed note in 4 Cassette.
2. Replace 4 cassette box when multiple errors occur.

Error of CS 2, CS13 sensor during initialization

1. Remove a jammed note in CS13 sensor.
2. Replace CS13 sensor.

Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW

CS 14 Dark detection during initializing or dispense reserved operation.

1. Remove the remaining notes and foreign objects at the position of the CS 14 sensor
2. If error occurs when checking CS 14 disconnection and operation, replace a sensor.

Something is detected on CS2 sensor after dispense operation

Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTWn

Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW

CS 15 Dark detection during initializing or dispense reserved operation.

1. Remove the remaining notes and foreign objects at the position of the CS 15 sensor
2. If error occurs after checking CS 15 disconnection and operation, replace a sensor.

Something is detected on CS2 sensor after dispense operation

Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW

Something is detected on CS14 sensor after dispense operation

Something is detected on CS2 sensor after dispense operation

Something is detected on CS14 sensor after dispense operation

CS14 Dark detection during deliver reserved operation.

The same as #400C7 handling

CS 15 Dark detection during deliver reserved operation.

The same as #400C8 handling

Bill is remained on the sensor in front of cassette during resetting.

Detected the remained notes on the sensors in front of cassettes during re-driving.

Bill is remained on the sensor in front of cassette during resetting.

Bills are passed on CS13~CS12 sensor -Timeout[Jam], MB TTW

Feeding time out due to jam (CS14) around throat assembly during delivery operation

1. Remove a jammed note or foreign objects between the throat and the tray
2. Check if the CS 14 sensor cable is disconnected.
3. Check the feed motor operation in the throat unit.
4. Exchange a sensor after abnormal operating the CS 14 sensor .

Something is detected on CS2 sensor after dispense operation

Bills are passed on CS13~CS12 sensor -Timeout[Jam], MB TTW

Bills are passed on CS12~CS14 sensor -Timeout[Jam], MB TTW

Feeding time out due to jam (CS14~15) around throat assembly during delivery operation

1. Remove a jammed note in the throat.
2. Check external light source of the CS 15 sensor.
3. Check the feed motor operation in the throat unit .
4. If error occurs when checking CS 14 and CS 15 sensor operation, replace a sensor

Something is detected on CS2 sensor after dispense operation

Bills are passed on CS12~CS14 sensor -Timeout[Jam], MB TTW

Feeding time out due to jam (CS10AB) around throat assembly during delivery operation

1. Remove a jammed note in the throat.
2. Check external light source of the CS10 AB sensor.
3. Check the feed motor operation in the throat unit .
4. If error occurs when checking CS10 AB sensor operation, replace a sensor.

The remaining notes on the tray during delivery operation (some notes remaining on CS10AB)

The same as #400D2 handling.

The remaining notes on the tray during delivery operation (some notes remaining on CS14)

1. Remove a jammed note in the tray
2. Check external light source of the CS14 sensor.
3. If error occurs when checking CS14 sensor operation, replace a sensor

The remaining notes on the tray during delivery operation (some notes remaining on CS10AB)

The same as #400D2 handling.

CS41A and CS41B Dark detection during initializing or dispense reserved operation

1. Check 4 Cassette specifications for CDU Version.
2. Remove the remaining notes and foreign objects at the position of the CS41A and CS41B sensors.
3. Check if 3 Cassette FM B/D CN2 and 4 Cassette FM B/D CN1 are connected.
4. Check settings of 4 Cassette FM Board Dip Switch (#3, #5, #6 On)
5. Check if the CS41A and CS41B sensor cables are disconnected (4 CST FM B/D CN3).Exchange a sensor after abnormal operating the CS41A and CS41B sensor

Simultaneous Dark detection in both the tray (CS10) and throat (CS14/CS15).

1. Remove the remaining notes and foreign objects in the tray and throat unit.
2. Check each sensor (refer to the above description)

Detected the CS41A Dark during initializing or dispense reserved operation

1. Check 4 Cassette specifications for CDU Version.
2. Remove the remaining notes and foreign objects at the position of the CS41A sensor.
3. Check if 3 Cassette FM B/D CN2 and 4 Cassette FM B/D CN1 are connected.
4. Check settings of 4 Cassette FM Board Dip Switch (#3, #5, #6 On)
5. Check if the CS41A sensor cable is disconnected (4 CST FM B/D CN3).
6. Exchange a sensor after abnormal operating the CS41A sensor.

CS41B Dark detection during initializing or dispense reserved operation

1. Check 4 Cassette specifications for CDU Version.
2. Remove the remaining notes and foreign objects at the position of the CS41B sensor.
3. Check if 3 Cassette FM B/D CN2 and 4 Cassette FM B/D CN1 are connected.
4. Check settings of 4 Cassette FM Board Dip Switch (#3, #5, #6 On)
5. Check if the CS41B sensor cable is disconnected (4 CST FM B/D CN3).
6. Exchange a sensor after abnormal operating the CS41B sensor.

4 Cassette not available during dispense reserved operation

1. Mount 4 cassette1. Mount 4 cassette
2. Check if 3 Cassette FM B/D CN2 and 4 Cassette FM B/D CN1 are connected.
3. Check settings of 4 Cassette FM Board Dip Switch (#3, #5, #6 On)
4. Check if the CS37 sensor cables are disconnected (4 CST FM B/D CN3).
5. Exchange a sensor after abnormal operating the CS47 sensor .

Mounting/demounting 4 Cassette during dispense operation

1. Check notesÕ status in 4 Cassette
2. Check 4 cassette specifications
3. Check if 3 Cassette FM B/D CN2 and 4 Cassette FM B/D CN1 are connected.
4. Check settings of 4 Cassette FM Board Dip Switch (#3, #5, #6 On)
5. If error occurs when checking the CS47Õs (4 CST FM B/D CN3) disconnection and operation, replace a sensor.

4 Cassette miss feed during dispense operation

1. Check the remaining notes in 4 Cassette
2. Check if the 4 Cassette remaining note sensor (CS46) is normal.
3. Check a jammed note in 4 Cassette or remount it
4. Remove the dust on the CS41A and CS41B sensors.
5. Replace 4 cassette box when multiple error occur.

Dark light sensor test error (CS18,28,38,48).during initializing.

Bill is retracted during INITIALIZE COMMAND

Disabled to drive due to throat jam during forced initialization.

1. Remove the remaining notes and foreign objects in the throat unit.

Time out due to Jam (CS15) during initializing or retract process.

Disable to drive due to continuous CS14~CS10AB Dark during forced initialization or retract operation (jam)

The same as #400F3 handling

Disable to drive due to continuous CS10 Dark during forced initialization or retract operation (jam)

The same as #400F3 handling

Failed to fall down bills during forced initializing and retract operation

1. Remove the remaining notes and foreign objects in the throat unit.
2. If error occurs when checking disconnection operation, replace a sensor.

Continuously detected note in CS15 during retract operation

The same as #400F3 handling

Time out due to Jam (CS14) during initializing or retract process.

1. Remove the remaining notes and foreign objects in the throat unit.

Some bills are taken out during delivery operation

Invalid ID of 1st cassette is requested to dispense

Invalid ID of 2nd cassette is requested to dispense

Invalid ID of 3rd cassette is requested to dispense

Invalid ID of 4th cassette is requested to dispense

Reject transaction happens again during bundle reject mode.

Bill jam

1. Remove the jammed notes
2. Initialize

Enforcedly remove cash during reserve/retract operation (subnormal exit)

Bill jam

1. Remove the jammed notes
2. Initialize

Bill jam

1. Remove the jammed notes
2. Initialize

Cash Dispenser communication failure during sending command to cash dispenser

1. Do RESET at Operator Function
2. Reboot ATM

Abnormal communication

Cash Dispenser communication failure during sending command to cash dispenser

1. Do RESET at Operator Function
2. Reboot ATM

Cash Dispenser communication failure during sending command to cash dispenser

Cash Dispenser communication failure during sending command to cash dispenser

1. Do RESET at Operator Function
2. Reboot ATM

Abnormal response from EP

Cash Dispenser communication failure during receiving command to cash dispenser

1. Do RESET at Operator Function
2. Reboot ATM

Cash Dispenser communication failure during receiving command to cash dispenser

Communication error of Shutter

Communication error of Shutter

Failed to connect to SPL

Check if PncComm.dll and ComMonitor.exe files are available

In case the dispensed denominations are different from the requested ones.

Invalid denomination

1. Reconfigure denomination at supervisor mode

Invalid denomination

In case the dispensed currency is different from the requested one.

Invalid currency

1. Reconfigure currency at supervisor mode

Invalid currency

Unable to dispense bills

CASSETTE OFF POSITIONÓ.Not dispensable

1. Reconfigure denomination
2. Reconfigure currency

Not dispensable

In case requested bill counts are exceeded the maximum count

In case the number of bills dispensedexceeds the maximum dispensing bill

1. Check cash dispenser driver (CDM SP) version
2. Reconfigure the maximum dispensable count

In case the number of bills dispensed exceeds the maximum dispensing bill

In case requested coin counts are exceeded the maximum count

In case the number of coins dispensedexceeds the maximum dispensing coin

1. Check coin dispenser driver version
2. Reconfigure the maximum dispensable count

In case the number of coins dispensed exceeds the maximum dispensing coin

Unable to define Mix method

Invalid mix number

1. Reconfigure cash dispenser at supervisor mode

Invalid mix number

In case automatic Retry of SP fails 3 times

In case automatic Retry of SP fails 3 times

There is no setting information about automatic Retry standard

There is no setting information about automatic Retry standard

There isnÕt any bills on stacker

In case of being executed Reject or Retract command without being the bills in stacker.

1. Check a dust in stacker
2. Reconfigure the maximum dispensable count

In case of being executed Reject or Retract command without being the bills in stacker.

In case that unsupported command is executed

Not supported command

1. Reinstall software

Unsupport command

Partial dispense

1. Check the replenished amount and replenish
2. Check the notes in cassette #1

Partial dispense from cassette #1

1. Check the replenished amount and replenish
2. Check the notes in cassette #1

Partial dispense from cassette #2

1. Check the replenished amount and replenish
2. Check the notes in cassette #2

Partial dispense from cassette #2

1. Check the replenished amount and replenish
2. Check the notes in cassette #2

Partial dispense from cassette #3

1. Check the replenished amount and replenish
2. Check the notes in cassette #3

Partial dispense from cassette #3

In case partial bills only are dispensed from the requested bills. (X is the number of cassette)

In case partial bills dispensed by dispensing demand when Partial Dispense option is on._ ÒXÓ means cassette number.

Partial dispense

Invalid Unit

1. Reboot ATM
2. Call your attendant

Form is not Found

1. Reboot ATM
2. Call your attendant

Form Name is NULL

1. Reboot ATM
2. Call your attendant

Invalid Form

1. Reboot ATM
2. Call your attendant

PrintForm() offset is Invalid

1. Reboot ATM
2. Call your attendant

Invalid Form (Too many Fields in the form)

1. Reboot ATM
2. Call your attendant

Media is not Found

1. Reboot ATM
2. Call your attendant

Media Overflow when form size is larger than media size

1. Reboot ATM
2. Call your attendant

Media Name is NULL

1. Reboot ATM
2. Call your attendant

Invalid Media (Attribute for Media definition is not proper)

1. Reboot ATM
2. Call your attendant

Invalid Media (Area size is larger than media size)

1. Reboot ATM
2. Call your attendant

Invalid Media (Size of Media Name is exceeded to 2048 bytes totally)

1. Reboot ATM
2. Call your attendant

When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor.)

Dark light sensor error (CS21A, CS21B) during idle status of cash dispenser

Cassette 2 misfeed

Cash picking-up fail while cash in cassette #2 is enough

1. Check bill jam or no note in cassette #2
2. Check cash dispenser

When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor.)

When sensing CS41A, B Dark (Error code, 400FF00 is subdivided by location of sensor.)

Cassette 4 misfeed

Cash picking-up fail while cash in cassette #4 is enough

1. Check bill jam or no note in cassette #2
2. Check cash dispenser

Dark light sensor error (CS31A, CS31B) during idle status of cash dispenser

Cassette 3 misfeed

Cash picking-up fail while cash in cassette #3 is enough

1. Check bill jam or no note in cassette #2
2. Check cash dispenser

Dark light sensor error (CS1) during idle status of cash dispenser

Dark light sensor error (CS41A, CS41B) during idle status of cash dispenser

When sensing bills in the Stacker (Error code, 400FF00 is subdivided by location of sensor.)

DEV_JPR Timeover Error Code

1. Reboot ATM
2. Call your attendant

DEV_SPR Timeover Error Code

1. Reboot ATM
2. Call your attendant

DEV_Cash Dispenser Timeover Error Code

1. Reboot ATM
2. Call your attendant

DEV_BRM Timeover Error Code

1. Reboot ATM
2. Call your attendant

DEV_PBM Timeover Error Code

1. Reboot ATM
2. Call your attendant

DEV_PIN Timeover Error Code

1. Reboot ATM
2. Call your attendant

DEV_FNG Timeover Error Code

1. Reboot ATM
2. Call your attendant

DEV_VFD Timeover Error Code

1. Reboot ATM
2. Call your attendant

DEV_JPR FATALERROR (WARNING)

1. Reboot ATM
2. Call your attendant

DEV_SPR FATALERROR (WARNING)

1. Reboot ATM
2. Call your attendant

DEV_MCU FATALERROR (WARNING)

1. Reboot ATM
2. Call your attendant

DEV_Cash Dispenser FATAL ERROR(WARNING)

1. Reboot ATM
2. Call your attendant

DEV_BRM FATALERROR (WARNING)

1. Reboot ATM
2. Call your attendant

DEV_PBM FATALERROR (WARNING)

1. Reboot ATM
2. Call your attendant

DEV_FNG FATALERROR (WARNING)

1. Reboot ATM
2. Call your attendant

DEV_VFD FATALERROR (WARNING)

1. Reboot ATM
2. Call your attendant

The card does not exist at the hopper

There is a card at the lead line.

Transmission error between hopper and MCR(time over)

The guide door at hopper is open

The card jam at the hopper.

The hopping kicker could not return to the home position

Not received Initialize Command

Under MSM’s Supervisor program code area

xx : EP Error Code_ Refer to specifications for EP Error Code

EP

ON TRANSACTION POWER OFF

1. Check power supply
2. Check backup battery

Unknown Error Code

SP

Open lever detected before executing command

Close the feed lever.

Detecting the lever opened before executing command

Close the feed lever.

Printer thermal head overheated while executing command

Check the thermal printer head and change if necessary.

Printer thermal head overheated while executing command

Check the thermal printer head and change if necessary.

Paper jam detected before executing command

Remove any jammed paper from the printer.

Paper jam detected before executing command

Remove any jammed paper from the printer.

Paper setting error detected before executing command

Remove and re-install the receipt paper.

Paper setting error detected before executing command

Remove and re-install the receipt paper.

Paper check error detected before executing command

Remove and re-install the receipt paper.

Paper cutter software check error detected before executing command

Check for and remove any jammed paper.

Paper cutter software check error detected before executing command

Check for and remove any jammed paper.

Open lever detected while executing command

Remove any jammed paper.

Open lever detected while executing command

Remove any jammed paper.

Receipt printer head overheated while printing

Check the thermal printer head and change if necessary.

Receipt printer head overheated while printing

Check the thermal printer head and change if necessary.

Paper jam detected while executing command

Remove and re-install the receipt paper.

Paper jam detected while executing command

Remove and re-install the receipt paper.

Paper setting error detected before executing command

Remove and re-install the receipt paper.

Paper setting error detected before executing command

Remove and re-install the receipt paper.

Paper check error in doing command

Remove any jammed paper.

Paper check error in doing command

Remove any jammed paper.

Paper cutter software check error detected while executing command

Check for and remove any jammed paper.

Paper cutter software check error detected while executing command

Check for and remove any jammed paper.

No response detected for 30 seconds after sending command

Check cable and connection between the CE and printer.

No response detected for 30 seconds after sending command

Check cable and connection between the CE and printer.

No response detected for 30 seconds after sending command

Check cable and connection between the CE and printer.

No response detected for 30 seconds after sending command

Check cable and connection between the CE and printer.

No response detected after 3 retries

Check cable and connection between the CE and printer.

No response detected after 3 retries

Check cable and connection between the CE and printer.

No response detected between ENQ-ACK after 5 retries of ENQ

No response detected between ENQ-ACK after 5 retries of ENQ

Check the cable and connection between the CE and printer.

No response detected after 5 retries because of timeout between STX-BCC interval

Check cable and connection between the CE and printer.

No response detected after 5 retries because of timeout between STX-BCC interval

Check cable and connection between the CE and printer.

Printer connection error.

Check cables between Print and Main board. Remove cables (even though they are attached) and reconnect.

Receipt Printer feed lever open-during operation.

Close the feed lever in the printer.

Thermal printer is Over heated-during operation.

If problem is consistent then print head assembly may be defective.

Receipt paper jam.

Remove jammed paper- Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer.

Receipt paper is empty.

Replenish the paper roll.

Receipt paper is jamming during loading.

Remove any jammed paper and then reload.

DIP MCR latch failure

Call your service personnel.

Feed Lever Opened.

Check feed lever and sensor pollution.

Receipt paper cutter error.

If consistent, printer will require repair/replacement.

Stacker full

Stacker open

Jam in acceptor

Jam in stacker

Pause conveying

Device execution fail

Stack motor fail

Transport motor speed fail

Transport motor fail

Cash box not ready

Validator head remove

Boot ROM fail

External ROM fail

ROM fail

External ROM writing fail

External ROM writing fail

Communication failure

Cash Dispenser(CDU) received the undefined command from AP software

1. Get the trace file and log files in D:\trace
2. Call your attendant

The feed lever of the receipt printer is open. It was detected that the feed lever was open while the receipt printer was operating.

Clear the note path or call your service personnel.

Notes are detected on tray(CS2 Sensor) before dispensing

1. Remove notes on CS2 sensor
2. Clean CS2

CS4A sensor detects note in delivery path before/after CDU dispenses

1. Remove note from the CDU delivery path.
2. Clean CS4A

CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses

1. Remove note from the CDU delivery path.
2. Clean CS2 and CS4A

CS4B sensor detects note in delivery path before/after CDU dispenses

1. Remove note from the CDU delivery path.
2. Clean CS4B

CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses

1. Remove note from the CDU delivery path.
2. Clean CS2 and CS4B

CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses

1. Remove note from the CDU delivery path.
2. Clean CS4A and CS4B

CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses

1. Remove note from the CDU delivery path.
2. Clean CS2, CS4A and CS4B

CDU sensor is tripped.

Most typically a C0011 error, this would indicate a bill jam at the exit sensor of the cash Dispenser. Usually caused by a customer putting fingers in the cash drawer during dispense.

CS1A sensor detects note in delivery path before/after CDU dispenses

1. Remove note from the CDU delivery path.
2. Clean CS1A

CS1B sensor detects note in delivery path before/after CDU dispenses

1. Remove note from the CDU delivery path.
2. Clean CS1B

CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses

1. Remove note from the CDU delivery path.
2. Clean CS1A and CS1B

CS13 sensor detects note in delivery path before/after CDU dispenses

1. Remove note from the CDU delivery path.
2. Clean CS13

CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses

1. Remove note from the CDU delivery path.
2. Clean CS1A and CS13

CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses

1. Remove note from the CDU delivery path.
2. Clean CS1B and CS13

CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses

1. Remove note from the CDU delivery path.
2. Clean CS1A, CS1B and CS13

CDU sensor is tripped.

Check dispenser for jammed bills and restart the machine.

CDU main motor failure

Replace main motor

CDU main motor failure

CDU gate solenoid echo error

Check the dispenser gate solenoid cable and connection.

CDU gate solenoid echo error

Check the dispenser gate solenoid cable and connection.

CDU outlet solenoid echo error

Check the dispenser outlet solenoid cable and connection.

CDU outlet solenoid echo error

Check the dispenser outlet solenoid cable and connection.

CDU checksum error (no dispenser information is set)

Check the dispenser information using the CDU Test Program.

CDU checksum error (no dispenser information is set)

Check the dispenser information using the CDU Test Program.

CDU double detect module failure 1 (while re-dispensing)

Check for notes in the dispenser double detect module.

CDU double detect module failure 1 (while re-dispensing)

Check for notes in the dispenser double detect module.

CDU double detect module failure 2 (before dispensing)

Check the dispenser double detect lever.

CDU double detect module failure 2 (before dispensing)

Check the dispenser double detect lever.

CS4 Sensor is blocked before initializing

Check for any notes and remove.

CS4 Sensor is blocked before initializing

Check for any notes and remove.

CS7 sensor which detects double note is blocked while dispensing note

Check connection and for pollution in sensor.

CS7 sensor which detects double note is blocked while dispensing note

Check connection and for pollution in sensor.

SRAM check error

Check for any notes and remove.

SRAM check error

Check for any notes and remove.

Reject gate failure while initializing or dispensing note

Check for pollution in sensor

Reject gate failure while initializing or dispensing note

Check for pollution in sensor

Request more than 4 notes in test mode

Reset the demand to less than 4 in the CE.

Request more than 4 notes in test mode

Reset the demand to less than 4 in the CE.

CS1A, CS1B, and CS2 sensors is block while initializing

Check for any notes and remove.

CS1A, CS1B, and CS2 sensors is block while initializing

Check for any notes and remove.

Cassette missed while dispensing note

Check the seating of the cassette.

Cassette missed while dispensing note

Check the seating of the cassette.

Execeeded 5 re-initializations

Check the note quaility.

Exceeded 5 re-initializations

Check the note quality.

Mismatch between requested notes and dispensed notes

Check delivery path for any notes and remove.

Mismatch between requested notes and dispensed notes

Check delivery path for any notes and remove.

Exceeded 10 rejected notes during a single dispense transaction

Check the note quality.

Exceeded 10 rejected notes during a single dispense transaction

Check the note quality.

5 consecutive rejected notes during a single dispense transaction

Check the note quality.

5 consecutive rejected notes during a single dispense transaction

Check the note quality.

Over-dispensing notes

Check the number of dispensed notes and note quality.

Over-dispensing notes

Program error

Reload EP program.

Program error

Reload EP program.

1st cassette misfeed error

Check notes in the cassette.

1st cassette misfeed error

Check notes in the cassette.

Dispense command error (wrong count)

Check notes and note information using the CDU Test Program.

Dispense command error (wrong count)

Check notes and note information using the CDU Test Program.

Requested 0 notes

Modify command error in CE.

Requested 0 notes

Modify command error in CE.

Dispense timeout from CS1 to CS4

Check for any notes in the delivery path and remove.

Dispense timeout from CS1 to CS4

Check for any notes in the delivery path and remove.

3 consecutive rejects due to long-note detect

Check the note quality.

3 consecutive rejects due to long-note detect

Check the note quality.

Exit count is greater than the CS1A/B pass-through count (count mismatch)

Check the number of dispensed notes.

Paper check error detected before executing command

Remove and re-install the receipt paper.

DEV_PIN FATALERROR (WARNING)

1. Reboot ATM
2. Call your attendant

DEV_MCU Timeover Error Code

1. Reboot ATM
2. Call your attendant

Receipt Printer communication failure during sending command to Receipt Printer

1. Do RESET at Operator Function
2. Reboot ATM

CS3 and CS4B Dark detection during initializing or dispense reserved operation

The same as #40011 and #40018 error handling

1st cassette misfeed error

Check notes in the cassette.

Dispense command error (wrong count)

Check notes and note information using the CDU Test Program.

Dispense command error (wrong count)

Check notes and note information using the CDU Test Program.

Requested 0 notes

Modify command error in CE.

Requested 0 notes

Modify command error in CE.

Dispense timeout from CS1 to CS4

Check for any notes in the delivery path and remove.

Dispense timeout from CS1 to CS4

Check for any notes in the delivery path and remove.

3 consecutive rejects due to long-note detect

Check the note quality.

3 consecutive rejects due to long-note detect

Check the note quality.

Exit count is greater than the CS1A/B pass-through count (count mismatch)

Check the number of dispensed notes.

Exit count is greater than the CS1A/B pass-through count (count mismatch)

Check the number of dispensed notes.

Cassette is not in suitable position before dispensing note

Check the seating of the cassette.

Cassette is not in suitable position before dispensing note

Check the seating of the cassette.

Too many notes dispensed

Check the number of dispensed notes.

Too many notes dispensed

Check the number of dispensed notes.

Miscount of notes between sensors.

Test CDU using diagnostics. Verify amount of dispensed notes versus requested notes.

Power down while dispensing notes

Check the number of dispensed notes.

Power down while dispensing notes

Check the number of dispensed notes.

Too many notes requested

Modify command error in CE.

Too many notes requested

Modify command error in CE.

CS1A, CS1B detected after dispensing

Check for any notes in the delivery path and remove.

CS1A, CS1B detected after dispensing

Check for any notes in the delivery path and remove.

CDU double detect module failure (while dispensing)Double notes detected

Check the dispenser sensors. Check double detect component.

CDU double detect module failure (while dispensing)Double notes detected

Check the dispenser sensors. Check double detect component.

CDU program error

Modify the dispenser EP program.

CDU program error

Modify the dispenser EP program.

Long note detected (CS13 sensor)

Check the note quality.

Long note detected (CS13 sensor)

Check the note quality.

Reject gate is not in the correct position during reject

Check the seating of the reject bin.

Reject gate is not in the correct position during reject

Check the seating of the reject bin.

Cassette information is not properly set.

Set information of Cash Dispenser Unit if error is not cleared after power Off/On.

Reject bin is not in the correct position

Check the seating of the reject bin.

Reject bin is not in the correct position

Check the seating of the reject bin.

Initial jam time error

Check the seating of the cassette.

Initial jam time error

Check the seating of the cassette.

Cash cassette 1 removed prior to dispenser.

1. Set cassette again.
2. Check CS7(NS16)
3. Check related logic of Cash Dispenser Unit board.

2nd cassette misfeed error

Check the notes in the cassette.

2nd cassette misfeed error

Check the notes in the cassette.

Reject bin note detect error (CS14)

Check the reject bin.

Reject bin note detect error (CS14)

Check the reject bin.

Double-pick detected 3 consecutive times

Check the CS9 sensor (double detect sensor)

Double-pick detected 3 consecutive times

Check the CS9 sensor (double detect sensor)

Dispenser command size check error.

Download new EP software.

Dispenser command error.

1. Check AP software.
2. Download new EP software.

CS31A, CS31B detected before dispensing

Check for sensor pollution and replace if necessary.

CS31A, CS31B detected before dispensing

Check for sensor pollution and replace if necessary.

CS31A, CS31B detected after dispenser motor on and before dispensing

Check for sensor pollution and replace if necessary.

CS31A, CS31B detected after dispenser motor on and before dispensing

Check for sensor pollution and replace if necessary.

CS31A, CS31B detected after dispensing

Check for sensor pollution and replace if necessary.

CS31A, CS31B detected after dispensing

Check for sensor pollution and replace if necessary.

Dispensing timeout error from CS15 to CS4

Check for sensor pollution and replace if necessary.

Dispensing timeout error from CS15 to CS4

Check for sensor pollution and replace if necessary.

CS31A, CS31B detected during initialization

Check for sensor pollution and replace if necessary.

CS31A, CS31B detected during initialization

Check for sensor pollution and replace if necessary.

Sensor failure.

Check sensor for debris. Contact manufacturer.

CS41A, CS41B detected before dispensing

Check for sensor pollution and replace if necessary.

CS41A, CS41B detected before dispensing

Check for sensor pollution and replace if necessary.

Exceeded 200 note limit

Check for sensor pollution and replace if necessary.

Exceeded 200 note limit

Check for sensor pollution and replace if necessary.

CS41A, CS41B detected after dispenser motor on

Check for sensor pollution and replace if necessary.

CS41A, CS41B detected after dispenser motor on

Check for sensor pollution and replace if necessary.

CS41A, CS41B detected after dispensing

Check for sensor pollution and replace if necessary.

CS41A, CS41B detected after dispensing

Check for sensor pollution and replace if necessary.

Dispensing timeout error from CS15 to CS4

Check for sensor pollution and replace if necessary.

Dispensing timeout error from CS15 to CS4

Check for sensor pollution and replace if necessary.

CS31A, CS31B detected error during initialization

Check for sensor pollution and replace if necessary.

CS31A, CS31B detected error during initialization

Check for sensor pollution and replace if necessary.

4th cassette misfeed error

Check the notes in the cassette.

4th cassette misfeed error

Check the notes in the cassette.

4th cassette taken out before dispensing

Check the 4th cassette.

4th cassette taken out before dispensing

Check the 4th cassette.

Sensor failure.

Check sensor for debris. Contact manufacturer.

CS15A, CS15B detected before dispensing

Check for sensor pollution and replace if necessary.

CS15A, CS15B detected before dispensing

Check for sensor pollution and replace if necessary.

CS15A, CS15B detected after motor on

Check for sensor pollution and replace if necessary.

CS15A, CS15B detected after motor on

Check for sensor pollution and replace if necessary.

CS15A, CS15B detected after dispensing

Check CS10 sensor and if shutter is working.

Stacker sensor failure.

CDU will require repair/replacement.

Shutter close error.

CDU will require repair/replacement.

CS15A, CS15B detected after dispensing

Check CS10 sensor and if shutter is working.

CS13 sensor detects the notes with hole

1. Initialize Cash Dispenser (CDU)
2. Remove the holed note on CS13

Dispensing timeout error from CS31 to CS4

Check the dispenser.

Dispensing timeout error from CS31 to CS4

Check the dispenser.

No cassette present before dispensing from 3rd cassette

Check the 3rd cassette.

No cassette present before dispensing from 3rd cassette

Check the 3rd cassette.

3rd cassette misfeed error

Check the notes in the cassette.

3rd cassette misfeed error

Check the notes in the cassette.

Note has been detected on the path before initializing the Cash Dispenser Unit.

1. Remove the jammed note on the path.
2. Check if the sensor is polluted.
3. Check if cable is cut or the connector is wrongly inserted.
4. Check logic related to the sensor in the Cash Dispenser Unit board.

NS2A, NS2B dark.

Check NS2.

NS4 dark.

Check NS4.

OUT OF CASH

OUT OF CASH

1. Replenish notes

Surcharge Cancel.

Customer has canceled the transaction at surcharge.

No response detected after sending command

Check cable and connection between the CE and dispenser.

No response detected after sending command

Check cable and connection between the CE and dispenser.

No response detected after sending command

Check cable and connection between the CE and dispenser.

No response detected after sending command

Check cable and connection between the CE and dispenser.

No response detected after 3 retries of sending command

Check cable and connection between the CE and dispenser.

No response detected after 3 retries of sending command

Check cable and connection between the CE and dispenser.

No response detected between ENQ-ACK after 5 retries of ENQ

Check cable and connection between the CE and dispenser.

No response detected between ENQ-ACK after 5 retries of ENQ

Check cable and connection between the CE and dispenser.

No response detected after 5 retries because of timeout between STX-BCC interval

Check cable and connection between the CE and dispenser.

No response detected after 5 retries because of timeout between STX-BCC interval

Check cable and connection between the CE and dispenser.

CDU connection failure.

Check the cable between CDU and mainboard. Remove cables (even though they are of concern only if it is repeated. Outside interference may cause it.

Error while modem initializing

Check the modem connection and the modem test.

Error while modem initializing

Check the modem connection and the modem test.

Reversal transaction failure

Check for any CDU error codes and the number of notes dispensed to customer.

Reversal transaction failure

Check for any CDU error codes and the number of notes dispensed to customer.

PIN ERROR

PIN ERROR

Transaction was denied by host

INVALID PIN

1. Reboot ATM

INVALID PIN

Reboot ATM

BANK UNAVAILABLE

BANK UNAVAILABLE

Transaction was denied by host

CARD NOT SUPPORTED

CARD NOT SUPPORTED

Transaction was denied by host

INSUFFICIENT FUNDS

INSUFFICIENT FUNDS

Transaction was denied by host

INELIGIBLE TRANSACTION

INELIGIBLE TRANSACTION

Transaction was denied by host

INELIGIBLE ACCOUNT

INELIGIBLE ACCOUNT

Transaction was denied by host

DAILY LIMIT EXCEEDED

DAILY LIMIT EXCEEDED

Transaction was denied by host

UNABLE TO PROCESS

Request to dispense 0 note. Command error in the Control Electronics control part

Check transaction history in Host and try again

UNABLE TO PROCESS

Transaction was denied by host

Invalid transaction

Check the transaction from the host and try again.

Invalid transaction

Check the transaction from the host and try again.

Invalid amount

Check the transaction from the host and try again.

Invalid amount

Check the transaction from the host and try again.

Invalid card number

Check the transaction from the host and try again.

Invalid card number

Check the transaction from the host and try again.

UNABLE TO PROCESS

UNABLE TO PROCESS

Transaction was denied by host

WITHDRAWAL LIMIT ALREADY REACHED

WITHDRAWAL LIMIT ALREADY REACHED

Transaction was denied by host

INVALID AMOUNT

INVALID AMOUNT

Transaction was denied by host

EXTERNAL DECLINE

EXTERNAL DECLINE

Transaction was denied by host

SYSTEM ERROR

SYSTEM ERRORv

Transaction was denied by host

Surcharge screen should have been displayed

Check the transaction from the host and try again. Check BIN List

Surcharge screen should have been displayed

Check the transaction from the host and try again. Check BIN List

ROUTING LOOKUP PROBLEM

ROUTING LOOKUP PROBLEM

Transaction was denied by host

ROUTING LOOKUP PROBLEM

Transaction was denied by host

UNABLE TO PROCESS

UNABLE TO PROCESS

Transaction was denied by host

TRANSACTION NOT SUPPORTED

TRANSACTION NOT SUPPORTED

Transaction was denied by host

Exceeds Issuer Withdrawal Limit

Check the transaction from the host and try again.

Exceeds Issuer Withdrawal Limit

Check the transaction from the host and try again.

No Credit Account

Check the transaction from the host and try again.

No Credit Account

Check the transaction from the host and try again.

Insufficient Funds

Check the transaction from the host and try again. Try Balance Inquiry

Insufficient Funds

Check the transaction from the host and try again. Try Balance Inquiry

No Checking Account

Check the transaction from the host and try again.

No Checking Account

Check the transaction from the host and try again.

No Savings Account

Check the transaction from the host and try again.

No Savings Account

Check the transaction from the host and try again.

Expired Card

Check the transaction from the host and try again.

Expire Card

Check the transaction from the host and try again.

Incorrect Pin

Check the transaction from the host and try again.

Incorrect Pin

Check the transaction from the host and try again.

Transaction not Permitted ? Card

Check the transaction from the host and try again.

Transaction not Permitted ? Card

Check the transaction from the host and try again.

Transaction not Permitted ? Terminal

Check the transaction from the host and try again.

Exceeds Withdrawal Limit

Check the transaction from the host and try again.

Exceeds Withdrawal Limit

Check the transaction from the host and try again.

PIN Tries Exceeded

Check the transaction from the host and try again.

No Account

Check the transaction from the host and try again.

No Account

Check the transaction from the host and try again.

PIN Tries Exceeded

Check the transaction from the host and try again.

Invalid Date

Check the transaction from the host and try again.

Invalid Date

Check the transaction from the host and try again.

Can not Verify PIN

Check the transaction from the host and try again. Try different cards.

Can not Verify PIN

Check the transaction from the host and try again. Try different cards.

Can not Verify PIN

Check the transaction from the host and try again. Try different cards.

Can not Verify PIN

Check the transaction from the host and try again. Try different cards.

Bank Unavailable

Check the transaction from the host and try again.

Bank Unavailable

Check the transaction from the host and try again.

System Unavailable

Check the transaction from the host and try again.

System Unavailable

Check the transaction from the host and try again.

Transaction Serial Number missmatch

Check the terminal setting from the host.

Transaction Serial Number mismatch

Check the terminal setting from the host.

Record format missmatch.Check if a proper AP for the host has been loaded.

Check the terminal setting from the host.

Record format mismatch.

Check the terminal setting from the host.

Routing ID missmatch.Check the routing Identification.

Check the terminal setting from the host.

Routing ID mismatch.

Check the terminal setting from the host.

Terminal ID missmatch.Check the terminal Identification.

Check the terminal setting from the host.

Terminal ID mismatch.

Check the terminal setting from the host.

Response Type missmatch (Reversal)

Check the terminal setting from the host.

Response Type mismatch (Reversal)

Check the terminal setting from the host.

Response Type missmatch (Day Close)

Check the terminal setting from the host.

Response Type mismatch (Day Close)

Check the terminal setting from the host.

Response Type missmatch (Config.)

Check the terminal setting from the host.

Response Type mismatch (Config.)

Check the terminal setting from the host.

Response Type missmatch (Withdrawal/Balance/Transfer)

Check the terminal setting from the host.

Note jamCS1_CS4(NS2~NS3) : Note Passting Time >= 400msCS4~CS13(NS3~NS4) : Note Passting Time >= 500msOccurs while notes are being dispensed.

Check phone line statusCheck modem

Response Type mismatch(Withdrawal/Balance/Transfer)

Check the terminal setting from the host.

STX error

Check the terminal setting from the host.

STX error

Check the terminal setting from the host.

ETX error

Check the terminal setting from the host.

ETX error